Deactivate a Merchant

HTTP Request

POST /v2/developers/{developerId}/accounts/{postalReportingNumber}/deactivate


This operation deactivates an active merchant and starts the process of refunding the merchant’s postage balance. Once deactivated, a merchant can no longer print labels. Refunds to the merchant’s postage account are processed within 30 days. The account remains open for 90 days for any Scan-Based Return labels that get scanned and for any adjustments made through the USPS APV program.

Things to Consider

  1. You must issue this call using the same developer ID that was used to create the merchant’s account.
  2. The merchant’s account must be in the ACTIVE state, as defined by the merchantStatus field in the merchant object.
  3. The merchant is uniquely identified by the postalReportingNumber field. Do not use a different field.
  4. This operation is not reversible.

Request URIs


Path Parameters

Name Description
Required. Your Pitney Bowes developer ID. To retrieve your developer ID, log into Developer Hub and click your username and select Profile.
postalReportingNumber Required. The unique ID used to identify the merchant. To retrieve the merchant’s postalReportingNumber, issue the Get All Merchants API call.

Request Headers

Name Description
Authorization Required. OAuth token generated using the Generate an OAuth Token API.
Content-Type Required. The media type of the request entity. Set this to application/json.
Accept-Language Language and country code. Default: en-US
Recommended. Set this to true to use the standard error object if an error occurs.

Request Element

Name Data Type Description
reason String Required. The reason for the account closure.

Response Elements

The API returns a merchant object. The table below describes all the elements in a merchant object.

Some fields might not apply to your operation.

Name Data Type Description
fullName String The merchant’s full name.
email String The merchant’s email address.
registeredDate Number The date the merchant’s account was created, shown as milliseconds since the Unix Epoch. You can convert the date to human-readable form by rounding from milliseconds to seconds and then using the Unix timestamp conversion algorithm, or by using a web site that converts milliseconds since the Epoch, such as
deactivatedDate Number

The date the merchant’s account was deactivated, if applicable, shown as milliseconds since the Unix Epoch. A deactivated merchant can no longer print labels. For an active merchant, the field is set to null.

To convert the value to human-readable form, round from milliseconds to seconds and then apply the Unix timestamp conversion algorithm. Alternatively, use a web site that converts milliseconds since the Epoch, such as

paymentAccountNumber String The Pitney Bowes customer account number assigned to the merchant.
enterpriseAccount String An enterprise account number that is associated with the merchant.
subscriptionAccount String Any subscription account that the merchant might have.
postalReportingNumber String

The unique ID used to identify the merchant.

Note: This value is also the merchant’s Shipper ID. You must specify Shipper ID when creating a shipment.

merchantStatus String

The merchant’s status. Possible values are:

merchantStatusReason String If you change a merchant’s status from ACTIVE to INACTIVE, you must give a reason for the change. The reason is recorded here. For an active merchant, the field is set to null.
parcelProtection String If true, the merchant can choose to insure a parcel with PB Parcel Protection when creating a shipment.
paymentMethod String

This is returned only for the Authorize Merchant API call. This field indicates the payment method for the merchant’s PB Postage Account. Possible values are:

carrierAccountObject Array[Object] Coming Soon to the Sandbox Environment: This applies if the merchant has registered additional commercial carrier accounts with Pitney Bowes, other than Newgistics or PB Presort. Each object in this array contains information on a specific carrier account.
    carrier String The carrier.
    accountNumber String The merchant’s account number with the carrier.
    X-PB-CarrierShipperAccountID String The unique identifier to use when the merchant performs an operation that uses this carrier account. The identifier is passed in the X-PB-Shipper-Carrier-AccountId request header of the API request.

Sample Request

curl -X POST .../v2/developers/<developer_id>/accounts/<postal_reporting_number>/deactivate \
-H "Authorization: Bearer <oauth_token>" \
-H "Content-Type: application/json" \
-H "Accept-Language: en-US" \
-H "X-PB-UnifiedErrorStructure: true" \
-d '
    "reason": "cost"

Sample Response

The operation returns a merchant object.

    "fullName": "John Doe",
    "email": "",
    "registeredDate": 1480982400000,
    "deactivatedDate": 1490128851018,
    "paymentAccountNumber": "1234567",
    "enterpriseAccount": "2345678",
    "subscriptionAccount": "3456789",
    "postalReportingNumber": "55555555",
    "merchantStatus": "INACTIVE",
    "merchantStatusReason": "cost",
    "parcelProtection": false

Error Codes

For a list of all PB Complete Shipping APIs error codes, see Error Codes.