Pitney Bowes Cross-Border Carrier Service


The PB Cross-Border carrier service ships to international destinations and ensures compliance with international regulations and proper customs documentation. Through the Shipping APIs, merchants can rate, ship, and track the delivery of Cross-Border parcels. Merchants have the option to pre-pay duties and taxes on their postage accounts. Bulk accounts are supported. Shipping invoices include international shipping charges and any accessorial charges. Importation invoices include the duty and taxes actually paid at the border when applicable.

To ship with Cross-Border, your merchants must:

  1. Print a first-mile label for delivery of the parcel to one of the in-country PB Cross-Border consolidation centers. For the first-mile carrier, the merchant can use Pitney Bowes or any domestic carrier.
  2. Issue the Create Cross-Border Shipment API, which returns a tracking number that tracks the parcel for the full journey, from the U.S. origin address to the PB consolidation center to the international destination. Note that the API does not return a label.

When the parcel arrives at the consolidation center, Pitney Bowes ensures the parcel is compliant with international regulations and prints the international label and customs documentation.

Onboard with PB Cross-Border

To onboard, you must set up your Developer Account for Cross-Border carrier services. Send an email to PB Support at ShippingAPISupport@pb.com and request that the your developer account be enabled to use PB Cross-Border.

Shipping Operations

You can use the following APIs with the PB Cross-Border carrier service. Set the carrier value to PBI:

Method Endpoint

Rate a parcel



Create a shipment



Get a quote for a shopping cart



Service Classes

The available service classes depend on the type of delivery agreement. The PB Shipping APIs currently support:

Duty and Taxes Paid in Advance (DDP)

The merchant pays the transportation and importation costs before shipping the parcels. The transportation cost is the cost to ship the parcels. The importation cost is the amount owed in duties and taxes at the border of the buyer’s country.

The following services are supported:

Service ID Service Class
PBXPS Complete Delivery: Cross-Border Duty Prepay Standard
PBXPE Coming Soon. Prepay Express

Restriction Screening

In addition to providing the quotes for DDP services, Pitney Bowes screens goods for export and import eligibility. When rating or creating a shipment, provide the following information to increase the accuracy of the eligibility screening:

  • Tag commodity information to categories to help Pitney Bowes identify commodities that could be restricted at the Customs. If you have a category tree on your platform, share it with Pitney Bowes in advance. If you do not have a category tree, Pitney Bowes can provide one.
  • Provide detailed commodity descriptions to help Pitney Bowes to identify which countries allow the commodities and to classify the right HS codes and reduce the possibility of Customs rejecting a parcel at the border.

Parcel Type

PB Cross-Border uses the PKG parcel type.