Pitney Bowes Cross-Border Carrier Service


The PB Shipping APIs integrate with the PB Cross-Border carrier service. PB Cross-Border ships to international destinations and ensures compliance with international regulations. Merchants have the option to prepay importation costs or have buyers pay upon delivery. Shipping invoices include international shipping charges and any accessorial charges. Importation invoices include the duty and taxes actually paid at the border when applicable.

To ship with Cross-Border, a merchant must:

  1. Print a first-mile label for delivery of the parcel to one of the in-country Cross-Border consolidation centers. For the first-mile carrier, the merchant can use Pitney Bowes or any domestic carrier.
  2. Issue the Create Cross-Border Shipment API, which returns a tracking number that tracks the parcel for the full journey, from the U.S. origin address to the consolidation center to the international destination. The API does not return a label.

When the parcel arrives at the consolidation center, Pitney Bowes ensures the parcel is compliant with international regulations, prints the international label, and provides the customs documentation.

Importation Cost

Importation cost is the amount owed in duties and taxes at the border of the buyer’s country. The importation cost is separate from the transportation cost, which is the cost to ship the parcel. Merchants have the option to pay importation costs up front or have the buyer pay upon delivery. The service class the merchant chooses determines who pays and when. Each service class handles importation costs using one of the following terms of delivery:

Delivered Duty Paid (DDP)

The merchant pays the amount owed in duties and taxes at the border of the buyer’s country. The merchant pays the duties and taxes in advance.

Delivery Duty Unpaid (DDU)


DDU is coming soon to the Sandbox environment.

The buyer is responsible for the duties and taxes charged at the border of the buyer’s country. The buyer might have to pay these costs upon receipt of the parcel.

Restriction Screening

PB Cross-Border screens goods for export and import eligibility. When rating or creating a shipment, provide the following information to increase the accuracy of the eligibility screening:

  • Tag commodity information to categories to help Pitney Bowes identify commodities that could be restricted at the Customs. If you have a category tree on your platform, share it with Pitney Bowes in advance. If you do not have a category tree, Pitney Bowes can provide one.
  • Provide detailed commodity descriptions to help Pitney Bowes to identify which countries allow the commodities and to classify the right HS codes and reduce the possibility of Customs rejecting a parcel at the border.

Onboard with PB Cross-Border

To onboard, you must set up your Developer Account for Cross-Border carrier services. Send an email to PB Support at ShippingAPISupport@pb.com and request that the your developer account be enabled to use PB Cross-Border.

Shipping Operations

You can use the following APIs with the PB Cross-Border carrier service. Set the carrier value to PBI:

Method Endpoint

Rate a parcel



Create a shipment



Get a quote for a shopping cart



Service Classes

The available service classes depend on the type of delivery agreement. The PB Shipping APIs currently support:

Service ID

Service Class

Terms of Delivery


PBXPS Prepay Standard Delivered Duty Paid (DDP) This service is cost effective and offers full tracking.
Coming Soon
Prepay Express

Delivered Duty Paid (DDP)

This service is faster than Prepay Standard and costs more. It offers full tracking.

Coming Soon
Postpay Standard Delivery Duty Unpaid (DDU) The service uses postal clearance at the country of destination.
Coming Soon
Postpay Express Delivery Duty Unpaid (DDU) The service might use commercial clearance at the country of destination.

Parcel Type

PB Cross-Border uses the PKG parcel type.