PB Cross-Border FAQs

See also:

What is PB Cross-Border?

PB Cross-Border provides a cost-effective, flexible, and easy-to-use cross-border service for you and your international customers. With PB Cross-Border, you choose the service components that best fit your business and operational needs and can use Pitney Bowes as a carrier, without worrying about logistics or delivery for your international parcels.

How does Pitney Bowes invoice for this service?

We offer separate Shipping and Importation invoices.

  • The shipping invoice is based on the actual billable weight of the parcel.
  • The importation invoices are based on actual duty and taxes that we pay to the brokers.

How is billable weight calculated?

Billable weight is calculated as the higher of the Scale Weight or the Volumetric Weight.

Volumetric Weight is calculated as (L x W x H / 166).

Are there any accessorial charges for the Cross-Border carrier service?

Yes, you may need to pay accessorial charges when a parcel exception occurs at a PB Cross-Border consolidation center. Some examples include:

  • Open Box handling fees
  • Dangerous goods handling fees
  • Oversized parcel handling fees
  • HS classification fees

Do I pay for the Item Eligibility and Landed Cost Quote Calculation services?

If you do not use the Cross-Border carrier service, the Item Eligibility and Landed Cost Quote Calculation services are priced according to API usage or per parcel shipped, depending on the use case.

Does PB Cross-Border support returns?

At this time, the Cross-Border service does not support returns.

How can I track a parcel?

Your ability to track a parcel for its end-to-end delivery journey, as follows:

  • Cross-Border carrier service: End-to-end tracking information is available on https://tracking.pb.com/.
  • Newgistics pickup services: You can find the branded tracking URL and/or tracking light box on the Newgistics client page.

How does Pitney Bowes handle post-order compliance?

After you ship a parcel, but before it reaches a PB Cross-Border consolidation center, Pitney Bowes performs compliance checks to prepare the shipment for international transit.

  • We perform a denied party screening on the buyer’s details as a part of our compliance check. If the denied party screening fails then we are obligated to return the parcel to you, the seller, as it cannot ship forward.
  • We also perform a keywords-based export and import restrictions check to make sure the commodities are cleared by the United States as well as the destination country’s customs authority without any delays. If this check fails, we are obligated to return the parcel. For us to be able to perform these checks efficiently, the following commodity information is needed:
    • Detailed description
    • URL
    • HS Code ( if not available we will classify on our own)
    • Category information
  • Export Restrictions keywords: Pitney Bowes follows export restrictions keywords based on ITAR (International Traffic in Arms Regulations) and BIS (Bureau of Industry and Security) rules; this is mandatory for any United States company.
  • Import Restrictions: If applicable, import restrictions are driven by individual country regulations on what is permitted, restricted and prohibited at the destination country.

What items are restricted for import in Canada?

Importing certain goods into Canada is restricted or prohibited. The following are some examples of these goods. Please note that this list may be updated on a regular basis.

Food, plants, animals and related products: You must declare all food, plants, animal and related products that you import into Canada. Failure to do so can result in your good being confiscated or you may be subject to a fine or prosecution. If you are importing for personal purposes, remember that the product(s) you are importing into Canada must be accompanied by you. Certain species of plants and animals that are endangered or threatened due to commercial exploitation are protected under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Their trade is carefully controlled. If you have questions about importing a CITES species, visit the CITES website. Some aquatic invasive species (AIS), such as zebra and quagga mussels and live Asian carp, are prohibited entry to Canada. Refer to Fisheries and Oceans Canada’s Aquatic Invasive Species website. Aquatic Invasive Species website. Other restricted or prohibited items are:

  • Food, such as raw or cooked meats, fruit/vegetables, milk;
  • Homemade articles, such as items made from plants or wood;
  • Houseplants;
  • Live animals, including pets;
  • Plant cuttings, seeds;

Health products and prescription drugs: In Canada, health products may be regulated differently than they are in other countries. For example, what is available without a prescription in one country may require a prescription in Canada. Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an Over the Counter Drug. The OTC must be shipped/carried in one of the following:

  • Hospital or pharmacy dispensed packaging;
  • Original retail packaging; or
  • have the original label affixed to it which clearly indicates what the health product is and what it contains.

Goods contaminated with soil: Soil is a major carrier of invasive species as well as plant and animal diseases and is a high risk pathway for foreign pests and diseases that can harm Canadian’s economy, environment and natural resources. All goods found to be contaminated with soil are inadmissible and will be refused entry or ordered removed from Canada (e.g., Muddy hiking boots).

Firewood: As invasive insects and diseases can exist in firewood, it cannot be imported into Canada without a permit. Prohibited consumer products: The Canada Consumer Products Safety Act prohibits you from importing consumer products that could pose a danger to the public (for example, baby walkers or jequirity beans that are often found in art or bead work).

Prohibited Products:

  • Baby Walkers
  • Balloon Blowing Kits
  • Infant Self-Feeding Devices
  • Jequirity Beans
  • Lawn Darts with Elongated Tips
  • Relight Candles
  • Yo-Yo Balls with long cords

Regulated Products:

  • Baby Gates
  • Car Seats
  • Cribs, Cradles and Bassinets
  • Hockey Helmets and Face Protectors
  • Lighters
  • Playpens
  • Strollers

Cultural property:

  • Reprints of Canadian or British works copyrighted in Canada.
  • Reproductions of Canadian postage stamps unless printed in publications in black and white only and with a defacing line drawn across each reproduction.

Firearms and weapons: You must declare all weapons and firearms at the CBSA port of entry when you enter Canada. If not, the goods may be seized and you could face prosecution. For example, replica or inert munitions, as well as other devices that simulate explosive devices or munitions, including replica or inert grenades or other simulated military munitions, whether or not such items are for display purposes.

Explosives, fireworks and ammunition: You must have written authorization and permits to bring explosives, fireworks and certain types of ammunition into Canada. There are personal exemptions for some explosive items.

Obscene material: You are prohibited from importing goods such as obscene material, hate propaganda or child pornography, into Canada.

Used or second-hand mattresses: You cannot import used or second-hand mattresses into Canada without a certificate that verifies the mattresses have been cleaned and fumigated in the country of export. A letter, or any other document that clearly demonstrates that this requirement has been met, is acceptable if it is signed by a person qualified in cleaning and fumigating.

Other prohibited goods:

  • Counterfeit coins

    • false coin or false paper money that resembles or is apparently intended to resemble or pass for a current coin or current paper money,
    • forged bank-note or forged blank bank-note, whether complete or incomplete,
    • genuine coin or genuine paper money that is prepared or altered to resemble or pass for a current coin or current paper money of a higher denomination,
    • current coin from which the milling is removed by filing or cutting the edges and on which new milling is made to restore its appearance,
    • coin cased with gold, silver or nickel, as the case may be, that is intended to resemble or pass for a current gold, silver or nickel coin, and
    • coin or a piece of metal or mixed metals that is washed or colored by any means with a wash or material capable of producing the appearance of gold, silver or nickel and that is intended to resemble or pass for a current gold, silver or nickel coin;
    • Importations of coins suspected of being prohibited will be detained. Canada Border Services Agency (CBSA) will notify the appropriate regional investigations division and provide a full report together with a sample of the goods.
  • Prison-made goods being sold or intended for sale by a person or firm.

What items are restricted globally?

Our Compliance team maintains a very extensive list of items restricted by Pitney Bowes in cross-border trade. Please note that this list may be updated on a regular basis.

The following products are restricted from global trade:

  • Bulletproof Vests
  • Handcuffs of iron & steel
  • Infrared Security Cameras & Scanners
  • Pepper Spray & Stunguns
  • Tactical & Ballistic Goggles
  • Radar Detectors
  • Folding Knives | parts - handles of base metal
  • Electronic Cigarette Nicotine Cartridges & Liquid
  • Ammunition | air gun pellets
  • Archery Sights
  • Ammunition | pistol cartridges
  • Ammunition | rifle cartridges
  • Ammunition | shotgun cartridges
  • Ammunition | shotshell wads
  • Barrels for Assault Rifles
  • Gun Sights | parts
  • Gun Sights | telescopic rifle sights
  • Gun Sights | telescopic rifle sights with infrared
  • Gun Sights | telescopic rifle sights with laser
  • Hunting Rifles
  • Knives with folding blades | other (including parts)
  • Knives with folding blades | pen knives & pocket knives
  • Magazines for Assault Rifles
  • Pistol | semiautomatic
  • Revolvers
  • Shotguns | single-barrel
  • All Perishable goods (fruits, meats, eggs, fish, seafood, vegetables, dairy, flowers)
  • Corrosive material
  • Radioactive material
  • Any item that contains environmentally hazardous material