PB Cross-Border FAQs

See also:

How does Cross-Border issue invoices?

Cross-Border issues separate invoices for shipping and import:

  • The shipping invoice is based on the actual billable weight of the parcel.
  • The importation invoice is based on actual duty and taxes paid to the brokers.

How does Cross-Border calculate billable weight?

Cross-Border calculates billable weight as the higher of the scale weight or the volumetric weight.

Volumetric weight is calculated as:

L x W x H / 166

Does Cross-Border have accessorial charges?

Yes, you may need to pay accessorial charges when a parcel exception occurs at a PB Cross-Border consolidation center. Some examples include:

  • Open Box handling fees
  • Dangerous goods handling fees
  • Oversized parcel handling fees
  • HS classification fees

Does Cross-Border support returns?

At this time Cross-Border does not support returns.

How does a merchant track a parcel?

End-to-end tracking information is available on https://tracking.pb.com/.

How does Cross-Border handle post-order compliance?

After you ship a parcel, but before it reaches a Cross-Border consolidation center, Pitney Bowes performs compliance checks to prepare the shipment for international transit.

  • Pitney Bowes performs a denied-party screening on the buyer’s details. If the buyer is denied, Pitney Bowes is obligated to return the parcel to you.

  • Pitney Bowes performs a keywords-based export-and-import-restrictions check to make sure the commodities are cleared by the United States and the destination country. If this check fails, Pitney Bowes is obligated to return the parcel.

    Pitney Bowes checks for export-restrictions keywords based on ITAR (International Traffic in Arms Regulations) and BIS (Bureau of Industry and Security) rules. This is mandatory for any United States company.

    Pitney Bowes checks for import-restrictions keywords based on the destination country’s regulations on what is permitted, restricted, and prohibited.

To make these checks efficient, please provide the following commodity information:

  • A highly detailed description of the commodity. Enter the description in the customs.customsItems object’s description field.
  • The URL for the commodity on the merchant’s site. Make sure the URL is a valid, working URL.
  • The HS Code
  • Category information

What items are restricted for import in Canada?

Please see Items Restricted for Import in Canada.

What items are restricted globally?

As of this writing, the following products are restricted from global trade:

  • Bulletproof Vests
  • Handcuffs of iron & steel
  • Infrared Security Cameras & Scanners
  • Pepper Spray & Stunguns
  • Tactical & Ballistic Goggles
  • Radar Detectors
  • Folding Knives | parts - handles of base metal
  • Electronic Cigarette Nicotine Cartridges & Liquid
  • Ammunition | air gun pellets
  • Archery Sights
  • Ammunition | pistol cartridges
  • Ammunition | rifle cartridges
  • Ammunition | shotgun cartridges
  • Ammunition | shotshell wads
  • Barrels for Assault Rifles
  • Gun Sights | parts
  • Gun Sights | telescopic rifle sights
  • Gun Sights | telescopic rifle sights with infrared
  • Gun Sights | telescopic rifle sights with laser
  • Hunting Rifles
  • Knives with folding blades | other (including parts)
  • Knives with folding blades | pen knives & pocket knives
  • Magazines for Assault Rifles
  • Pistol | semiautomatic
  • Revolvers
  • Shotguns | single-barrel
  • All Perishable goods (fruits, meats, eggs, fish, seafood, vegetables, dairy, flowers)
  • Corrosive material
  • Radioactive material
  • Any item that contains environmentally hazardous material

Does Cross-Border support shipping Dangerous Goods (DG)?

Cross-Border supports the shipping of:

  • Lithium Ion (UN3481) batteries/cells contained in equipment (PI967/PI970)
  • Lithium Ion (UN3481) batteries/cells contained with equipment (PI966/PI969)
  • Metal (UN3091) batteries/cells contained in equipment (PI967/PI970)
  • Metal (UN3091) batteries/cells contained with equipment (PI966/PI969)

The batteries must be packaged in a manufacturer packaging with a strong rigid outer carton.

Cross-Border does not support the shipping of Lithium Metal ALONE (UN3090) or Lithium Ion ALONE (UN3480) batteries.

How does Cross-Border handle the Australia Goods and Services Tax (GST)?

For shipments up to and including AUD 1,000, the merchant must pay the GST directly to the Australian Tax Office. This is known as the Vendor Collection Model. Shipments up to and including AUD 1,000 do not incur duties.

For shipments above AUD 1,000, Pitney Bowes bills the merchant for the duties and taxes that were applied.

For more information on the GST, please refer to the Australian Tax Office’s website: https://www.ato.gov.au/Business/GST/.

How do I identify a HAZMAT-flagged item?

When you quote or ship a HAZMAT-flagged item, you enter the applicable HAZMAT classifications in the customsItems object’s hazmats array. Enter any of the following that apply:

  • hazmat: Item contains hazardous materials that are fully regulated by the D.O.T.
  • ormd: Other Regulated Materials for Domestic Transport only (ORM-D), meaning that the item contains hazardous material in a limited quantity that presents a limited hazard during transportation as defined by D.O.T. regulations.
  • chemicalindicator: Any product that contains a powder, gel, paste, or liquid that is not intended for human consumption.
  • pesticideindicator: Any chemical that is advertised or labeled to kill, repel or prevent growth of any living organism.
  • aerosolindicator: Any product that contains a compressed gas or propellant.
  • rppcindicator: Rigid plastic packaging container.
  • batterytype-{X}: The battery-type indicator, where {X} is one of the following:
    • alkaline
    • carbon zinc
    • lead acid
    • lithium
    • primary
    • lithium ion
    • magnesium mercury
    • nickel cadmium
    • silver
    • thermal
    • multiple types of nickel metal hydride
    • other
  • nonspillablebattery: Item contains a D.O.T. regulated battery that must be indicated on the shipping box with non-spillable battery text.
  • fuelrestriction: Product is an empty container that may be filled with fluids such as fuel, CO2, propane, etc.