Pitney Bowes Delivery Guarantee

What is Pitney Bowes Delivery Guarantee?

Pitney Bowes Delivery Guarantee provides a money-back on-time-delivery guarantee to eligible USPS® Priority shipments. Most Priority Mail shipments are eligible. Please see the Delivery Guarantee section of the Shipping APIs Terms of Use for the full eligibility rules.

How are delivery times calculated?

Delivery times are calculated based on when the package is received, the class of service selected, and the time in transit between origin and destination.

How do I file a claim?

Should you need to file a claim:

  • Download and complete the PB Claims Form.

  • Send the form to PBDClaims@pb.com within 14 days.

    You will receive an acknowledgement of the receipt of the claim within 24 hours.

Once the claim is investigated and a determination is made, Pitney Bowes provides a written notice of the outcome. Approved claims are refunded to your Pitney Bowes Postage Account within 60 days.

How can I know if a claim is approved?

Approved claims appear on your account as a credit to the original tracking number of the delayed shipment. Also, you can send any claim-related questions to PBDClaims@pb.com.

Additional Information

For additional information on Delivery Guarantee, see 3-Day Delivery Guarantee or contact Pitney Bowes Support at ShippingAPISupport@pb.com.