Pitney Bowes Delivery Guarantee

What is Pitney Bowes Delivery Guarantee?

Pitney Bowes Delivery Guarantee provides a three-day delivery guarantee or your money back on eligible USPS® Priority shipments. Most Priority Mail shipments are eligible. Please see the Delivery Guarantee section of the Shipping APIs Terms of Use for the full eligibility rules.

How are delivery times calculated?

Delivery times are calculated based on when the package is received, the class of service selected, and the time in transit between origin and destination.

How do I file a claim?

Should you need to file a claim:

  • Download and complete the PB Claims Form.

  • Send the form to PBDClaims@pb.com within 14 days.

    You will receive an acknowledgement of the receipt of the claim within 24 hours.

Once the claim is investigated and a determination is made, Pitney Bowes provides a written notice of the outcome. Approved claims are refunded to your Pitney Bowes Postage Account within 60 days.

How can I know if a claim is approved?

Approved claims appear on your account as a credit to the original tracking number of the delayed shipment. Also, you can send any claim-related questions to PBDClaims@pb.com.

How do I know if I received my refund?

To view whether a refund has been issued, invoke the Transaction Reports API and set the transactionType query parameter to POSTAGE REFUND.

In the response, a transaction for a Delivery Guarantee refund will have the following fields set to the following values:

"refundStatus": "ACCEPTED",
"refundRequestor": "PB Claims"

Can I opt out of Delivery Guarantee program?

Yes. If you do not wish to participate, you can opt out by emailing PBDClaims@pb.com. Opting out will not affect your ability to ship or enjoy any of the other benefits of your Pitney Bowes Shipping APIs Account.

Additional Information

For additional information on Delivery Guarantee, see 3-Day Delivery Guarantee or contact Pitney Bowes Support at ShippingAPISupport@pb.com.