Newgistics FAQs

Parent Topic: All FAQs

Is the Rates API supported for Newgistics shipments?

Not currently. You cannot use the Rates API to retrieve rates for Newgistics shipments.

Does my shipper rate plan apply to Newgistics shipments?

No. Shipper rate plans apply only to prepaid USPS shipments. They do not apply to Newgistics shipments.

Does my postage account get charged when I print a Newgistics label?

No. Newgistics labels are post-paid labels and do not incur a charges at print time.


These are IDs the Newgistics representative provides the merchant during onboarding. The merchant passes the IDs when creating a shipment. For more information, see Newgistics IDs.

What is the default value for NON_DELIVERY_OPTION?

With no endorsement specified, the default USPS treatment of packages that are undeliverable is as follows: Parcel Select (PRCLSEL) is treated as “Forwarding Service Requested,” and Parcel Select Lightweight (PSLW) is destroyed by USPS.

Are Newgistics transit triggers supported?

Yes. You can subscribe the shipment to receive provisioned transit triggers by including the NOTIFICATIONS special service in the request. The merchant must be configured for Newgistics transit triggers to use this feature. For more information, see the Transit Triggers section on the Create a Newgistics Shipment page.

Can shippers pass values to Newgistics reference fields?

Yes. To pass shipper-generated values to Newgistics reference fields, use the references array in the Create Newgistics Shipment request. The array passes values to the following Newgistics reference fields:

  • ReferenceNumber
  • AddlRef1
  • AddlRef2

Can I use the APAC services to create a shipment and default services to manifest or void it?

No. If you use the Asia-Pacific (APAC) services to create a shipment, you must also use the APAC services if you manifest or void the shipment. The opposite is also true. If you use the default services to create a shipment, you must use the default services if you manifest or void the shipment.

Why is “Exception Label” printed on the label?

If a label prints with the words “Exception Label,” the label is still a fully compliant and valid label. “Exception Label” indicates that the sort information was not available at the time of print.

Exception Label