What is PB Parcel Protection?


PB Parcel Protection insures USPS domestic shipments against damage or loss while in transit. PB Parcel Protection insures parcels up to $10,000 in value.


To enable a merchant for PB Parcel Protection, contact your PB sales representative or contact ShippingAPIBusinessDevelopment@pb.com.

Insuring a Parcel through PB Parcel Protection

When a merchant participating in the PB Parcel Protection program provides a value for parcel.valueOfGoods in the Create Shipment request, the Shipping APIs system generates an insurance policy for the shipment.

Important: Providing a value in parcel.valueOfGoods shows intent to purchase PB Parcel Protection for the shipment. This applies only if you are enrolled in the PB Parcel Protection program.

The following is an example Create Shipment request that insures a parcel through PB Parcel Protection and values the parcel at 101.56 USD:

curl -X POST .../v1/shipments?includeDeliveryCommitment=true
-H "Authorization: Bearer l8wHkQKaBjC5VEaYldQnFXnzoqNj"
-H "Content-Type: application/json"
-H "X-PB-TransactionId: 76e4498e-85fe-43a1-b6d0"
-d '
    "fromAddress": { ... },
    "toAddress": { ... },
    "parcel": {
        "weight": {
            "unitOfMeasurement": "OZ",
            "weight": 8
        "dimension": {
            "unitOfMeasurement": "IN",
            "length": 6.0,
            "width": 1.0,
            "height": 4.0
        "valueOfGoods" : 101.56,
        "currencyCode" : "USD"
    "rates": [ ... ],
    "documents": [ ... ],
    "shipmentOptions": [ ... ]


Pitney Bowes emails the merchant weekly reports detailing all transactions selected for PB Parcel Protection in the previous week.


Pitney Bowes bills the merchant monthly for transactions selected for PB Parcel Protection in the previous month. Pitney Bowes automatically charges the merchant using the merchant’s existing payment method.


If a merchant incurs loss or damage to a parcel during transit, the merchant can file a claim with PIP, a third party claim administrator, at this link:


Pitney Bowes adjudicates the claim in 3 working days or fewer.