Pure Post Returns FAQs


Pure Post Returns are available in the Sandbox test environment.

How do I set up my account to print Pure Post Return labels?

No special activation is required. However, if you currently are activated for Scan-Based Return labels, you cannot use Pure Post Return labels. To change your setup, contact ShippingAPISupport@pb.com or +1(844) 470-6626.

Can I use discounted rates when printing a Pure Post Return label?

Yes. You can specify a shipper’s discounted rates in the X-PB-Shipper-Rate-Plan header or specify an NSA in the X-PB-Integrator-CarrierId header.

How do I know if a Pure Post Return label has been used?

To view a Pure Post Return label’s status, use the Transaction Reports API to retrieve the transactions that have occurred for the label. If the label has multiple transactions, the transaction with the most recent timestamp displays the current status. The transaction’s status field displays the status:

  • Printed - The label has been created.
  • Charged - The label has been used for a return.

How long is a Pure Post Return label valid?

A Pure Post Return label is valid for 90 days after it is printed.