Parcel Protection

Overview

Parcel Protection covers parcels against damage or loss while in transit up to $10,000 in value. Parcel Protection covers shipments printed on the Pitney Bowes Shipping APIs as well as shipments printed on other platforms. Parcel Protection covers all major U.S. carriers and covers both domestic (U.S.) and international shipments. International shipments must originate within the U.S.

To provide merchants the option to request PB Parcel Protection coverage:

  1. Enable the merchants for parcel protection.
  2. Integrate the Parcel Protection APIs into your application. The APIs allow merchants to get Parcel Protection quotes and request Parcel Protection coverage.
  3. Direct merchants to the Merchant Portal and to view the shipments they’ve covered with Parcel Protection. their transactions.

Enable a Merchant for Parcel Protection

To enable a merchant for PB Parcel Protection, you must:

  1. Enroll the merchant within your PB developer account.
  2. Contact your PB sales representative or contact ShippingAPIBusinessDevelopment@pb.com.

How are Merchants Billed for Parcel Protection?

Pitney Bowes bills merchants monthly on the date of the regular billing cycle for Parcel Protection transactions over the last month. Pitney Bowes automatically charges merchants using their existing payment methods. Note that Parcel Protection charges are not debited from PB Postage Accounts.

How does a Merchant File a Claim?

If a merchant incurs loss or damage to a parcel during transit, the merchant can file a claim with Sedgwick, a third party claim administrator, at this link: https://www.parcelprotectclaim.com/. Claims are adjudicated in 3 working days or fewer.

API Operations

Operation
Method Endpoint

Request a Parcel Protection Quote

POST

/v1/parcel-protection/quote
 

Request Parcel Protection Coverage

POST

/v1/parcel-protection/create
 

Void Parcel Protection Coverage

POST

/v1/parcel-protection/void?parcelProtectionReferenceId={policyId}