If you encounter PB-APIM-ERR-0403, Invalid SHIPPER_RATE_PLAN, this can happen if:

  • You are not configured for a Shipper Rate Plan.
  • You are not configured to use the chosen Shipper Rate Plan.
  • You are using the correct Shipper Rate Plan, but the plan is not yet available in production.
  • There is a spelling or other error in the Shipper Rate Plan name in your request header.

If you need further assistance to solve this issue, please contact Client Services Tech Support at ClientServicesTechSupport@pb.com or +1(844) 470-6626.


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