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Technical Questions

For technical questions, please contact ShippingAPISupport@pb.com. Provide the following information, as applicable:

  • Detailed description of the question or issue.
  • Exact error message.
  • JSON request and response (including headers).
  • Any logs-based metrics, such as timestamps for requests and responses.
  • Affected transaction IDs.
  • Any additional information.

Payment and Account Questions

For payment and account questions, please contact PaymentsAPISupport@pb.com. Provide the following information:

  • Detailed description of the question or issue.
  • Account number, if applicable.

Sales Questions

For sales questions, please contact ShippingAPIBusinessDevelopment@pb.com.