Error Codes

Overview

If a request fails, the API returns an error object in the response body. The object includes an error code and human-readable error message. The object might also include additional information, such as the parameters where the error occurred. The Ecommerce APIs return the error codes listed here. Numeric codes are 7 digits, except as noted below.

To troubleshoot an error, click the SOLUTION link if available. See also the Troubleshooting page and the Pitney Bowes API Status Page. If you receive an error that is not listed here, please contact Client Support at ClientSupportTechServices@pb.com or +1(844) 470-6626.

10-Prefix Error Codes

100-Prefix Error Codes

Error Code

Error Description



1000001

Invalid Carrier

1000002

Invalid value for Accept-Language in http header, ex: en-US.

No Tracking data available for the referenceNumber

1000003

Invalid reference number

1000004

Invalid clientId

1000005

Internal server error

1000007

Invalid/missing partner id in the request header

Contact Us

1000011

Invalid or unsupported value for carrier.

1000032

Authentication error occurred.

1000033

Unauthorized API Access for given credentials.

1000042

Invalid value for rateTypeId.

1000043

Invalid or missing DimensionUOM value.

1000045

Invalid or missing value for ___

1000046

Invalid shipmentOptions.

1000049

Invalid elements in document.

1000050

Invalid JSON Structure.

1000051

Invalid Carrier Authentication Detail.

1000052

Invalid use of rate plan in request header

SOLUTION

1000053

Missing required rate plan in request header

1000054

Invalid/missing X-PB-Integrator-CarrierId in the request header

1000500

System error from ___

Please look at the additionalInfo field included in the response for the reason why this transaction is failing.

1000502

Unparsed address lines cannot exceed 12 lines.

1000503

Invalid senderUserId ___

1000504

More than one rate object under shipment is not allowed

1000505

Country Code must be 2 letters.

SOLUTION

1000506

Invalid or missing Shipment Option.

SOLUTION

1000510

Invalid Shipment Option with documentType ___

1000511

Invalid documentType for ___ shipment

1001181

Unsupported Document Type

1001320

System error from ___

1005001

The address is invalid.

1005002

The consignee information is invalid.

1005003

The COP transportation information is invalid.

1005004

The requested return currency is invalid.

1005005

The request currency is not supported for the target country.

1005006

The order cannot be shipped by the method selected.

1005007

The order value has exceeded the allowed value.

1005010

There are errors at the Quote Line Level

1005011

There are errors at the Quote Item Level

1005013

The address has missing fields

1005014

Missing fields in basket

1005015

Invalid fields in basket

1005016

The consignee information is missing

1005017

The COP transportation information is missing

1005018

Shipping Speed or service unavailable

1005019

Missing Basket

1005020

Missing Parcel Fields

1005021

Missing fields in the basket commodity source

1005022

Seller has missing fields

1005023

Seller has invalid fields

1005103

Invalid/Missing User Id.

1005555

___ is not responding at this moment. Please try again later

SOLUTION

1006001

The commodity is invalid

1006002

The commodity is too large to ship (length, width or height)

1006004

The commodity has a negative price

1006005

The commodity’s price was too low and did not have a dutiable value.

1006006

The item price exceeds maximum

1006007

Item weight exceeds maximum

1006009

The Commodity is restricted for this Country of Destination

1006010

Commodity cannot be quoted.

1006012

Categories associated with the commodity are not available for quoting

1006013

Categories associated with the commodity are restricted for this country of destination

1006014

Category associated with commodity is invalid

1007001

Order value exceeded on this line

1007003

The quantity is invalid or missing

1007006

Missing fields in basket line

1007007

Invalid fields in basket line

1007123

Invalid/Missing Password.

1009997

Invalid JSON structure under ___.

1009998

Invalid value for ___

1009999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

101-Prefix Error Codes

Error Code

Error Description



1010101

Either Invalid or missing street or stateProvince or postalcode for fromAddress Address

1010301

Missing delivery line data ___

1010314

Too many empty fields ___

1010990

Invalid or missing value for countryCode

SOLUTION

1012003

Company field cannot exceed ___ characters ___

1012010

email field cannot exceed ___ characters ___

1012012

Invalid/missing cityTown ___

1012013

CityTown field cannot exceed ___ characters ___

1012014

Invalid/missing stateProvince ___

1012015

Invalid stateProvince field value. stateProvince field length has to be ___ characters ___

1012016

Invalid/missing postalCode ___

1012020

Only 3 address delivery lines are allowed ___

1012021

Invalid/missing addressDeliveryLine1 ___

1012022

AddressLines field cannot exceed ___ characters ___

SOLUTION

1012025

Combined length of all name fields cannot exceed 254 characters

1012038

Either companyName or name fields are mandatory

1012049

Provide at least one addressLine ___

1012052

Invalid/Missing value for Company Name ___.

1012053

Invalid/Missing value for Name ___.

1019000

Invalid address provided.

SOLUTION

1019002

Invalid or missing value for countryCode.

SOLUTION

1019003

Either Invalid or missing street or stateProvince or postalcode.

1019999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

102-Prefix Error Codes

Error Code

Error Description



1021000

Invalid Future Shipment Date.

1021001

No rating rules found for provided combination.

SOLUTION

1021003

Invalid/unsupported ___ countryCode

1021004

Invalid Shipment date

1021012

Invalid/missing Origin City

1021013

Invalid/missing Destination City

1021101

Invalid/missing destination country

1021103

Service Id ___ is invalid.

1021105

Invalid/missing weight.

1021107

Length is greater than maximum allowed.

1021108

Length is less than minimum allowed.

1021109

Width is greater than maximum allowed.

1021110

Width is less than minimum allowed.

1021111

Height is greater than maximum allowed.

1021112

Height is less than minimum allowed.

1021115

Length must be longer than the height.

1021116

Length must be longer than the width.

1021117

Weight is greater than the maximum for the service.

SOLUTION

1021118

Weight is less than the minimum for the service.

1021119

Invalid special service ___ selected.

SOLUTION

1021120

Special service ___ is unsupported for the service.

SOLUTION

1021121

Special service ___ requires an input value.

SOLUTION

1021122

Special service ___ has an input value greater than the maximum for the special service.

SOLUTION

1021123

Special service ___ has an input value less than the minimum for the special service.

SOLUTION

1021126

Invalid/missing Postal Code for the ___.

1021127

Provide a postal code that is of the correct format for the ___.

1021128

WeightUOM is invalid, it must be either grams or hundredthsofanounce

1021129

WeightUOM ___ is invalid for the selected carrier

1021131

Dimension UOM ___ is invalid for the selected carrier

1021132

Invalid Dimensions.

1021133

ServiceId and specialService combination is not supported

SOLUTION

1021134

Invalid or missing value for weight.

1021135

Length must be a properly formatted positive number.

1021136

Width must be a properly formatted positive number.

1021137

Height must be a properly formatted positive number.

1021138

Special Service input value must be a properly formatted positive number.

SOLUTION

1021141

Invalid combination of Service Id and Parcel type.

SOLUTION

1021142

Military parcelType to a non military destination is not allowed.

1021145

___ phoneNumber Required

1021150

Missing or Invalid Return Receipt Number

1021151

Requested Dimensions outside the allowed limits. ___, ___, ___

1021153

Missing or Invalid Email address for Inbound Transaction

1021154

Missing or Invalid Phone number for Inbound Transaction

1021155

Missing Name or Company Name for Inbound Transaction

1021156

Special Service ___ additional data ___ must match the regular expression ___.

1021165

Special Service ___ additional data ___ must be a properly formed numeric value.

1021201

Not more than one package is allowed for USPS

1021203

Invalid value for ServiceId

SOLUTION

1021205

Invalid value for parcelType.

SOLUTION

1021210

___ address is required

1021211

Duplicate special services not allowed.

1021239

rateTypeId ___ is invalid

1021240

Shipment direction is invalid

1021241

Invalid combination of Service Id, Option ID and Rate Type ID

SOLUTION

1021250

Invalid Integrator Rate Plan

1021251

Invalid Shipper Rate Plan

1021311

Invalid Origin/Destination Pair.

1021312

Shipper is not eligible for ___

1021313

Invalid/missing value for ___

1021314

ServiceId ___ is unsupported ___.

SOLUTION

1021315

Mutually exclusive special services present in request.

SOLUTION

1021316

___ is not allowed.

1021317

Special Service requires another special service as a pre-requisite.

SOLUTION

1021318

___ is not able to serve the request. Please try again later.

1021319

___ does not match with ___

1021330

A Certified Mail label tracking number sent in the request is not supported.

1021331

Electronic Return Receipt (ERR) is required when a Certified Mail label tracking number is sent in the request

1021332

Document type SPECIAL_SERVICE_TRACKING_BARCODE must be sent in the request

1021351

___ Option Value is Invalid (true/false) is expected.

1022001

Invalid weight for ___, ___, ___

1022002

Invalid length for ___, ___, ___

1022003

Invalid width for ___, ___, ___

1022004

Invalid height for ___, ___, ___

1022005

Invalid special service value for ___, ___, ___

SOLUTION

1022006

Invalid or unsupported special service for ___, ___, ___

SOLUTION

1022007

Dimensions required for ___, ___, ___

1022008

Invalid unit of measure for ___, ___, ___

1022010

Dimensions greater than Max Length + Girth

1022021

Invalid/missing ___ countryCode.

1022022

Invalid/missing ___ postalCode.

1022023

There are no services and parcel types that include all the special services requested.

1022024

Special Service ___ requires a prerequisite of one of the following: (___) or associated prerequisite value is too small.

SOLUTION

1022025

Special Service ___ is incompatible with ___

SOLUTION

1022026

The Service or at least one of the included special services must be trackable.

SOLUTION

1022028

Special service ___ is incompatible with endorsement ___

1022029

No Service Name, Service option, Rate Type combination found that matches the shopping request.

1025945

Invalid Destination

1025961

Invalid Origin Postal Code

1025982

Invalid Destination Postal Code

1026007

No price found for the package weight or dimensions

1026022

No Integrator Effective Date

1026025

No Mailer ID For Plan

1026027

No Integrator Rate Plan

1026030

___ is not associated with the ___ in the ___ carrier side

1029005

Invalid value for Girth (the sum of twice the width and twice the height).

1029999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

103-Prefix Error Code

Error Code

Error Description



1039999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

104-Prefix Error Codes

Error Code

Error Description



1040153

Requested Debit Amount Exceeds Debit Limit

1040198

Exception while creating debit certificate

1040154

Requested Debit Amount Below Debit Minimum

1040205

Requested Pool has funding issue

1049999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

105-Prefix Error Codes

Error Code

Error Description



1050001

Invalid label paper size

1050003

Invalid label file output format.

1050019

Invalid Scanform/Manifest labelPaperSize.

1050039

Partner Rules Configuration is not found in database

1050051

ShipmentOptions/PrintCusomMessage1 length should be less than 51 characters.

1050072

AddressLine length of ___ cannot exceed 40 characters

SOLUTION

1050073

Combined length of addressLine1, addressLine2 or addressLine3 of ___ cannot exceed 40 characters

1050075

Combined length of cityTown, stateProvince,postalCode and zip4 of ___ cannot exceed 40 characters

1050076

Combined length of cityTown, stateProvince and postalCode of ___ cannot exceed 40 characters

1050081

Invalid label file output format for given paper size

1050082

Invalid data stream flag for label file output format

1050083

A mailing with a line item total value or Insured value exceeding $400 must be mailed using Priority Mail Express International service, or Priority Mail International service.

1050085

Invalid Resolution value for Inbound shipment

1051151

Invalid or unsupported APO/FPO/DPO address are provided for return services.

1051153

Invalid or unsupported DocTab key/Value field

1051157

Invalid Request: Duplicate document type

1051158

Origin/destination invalid for label broker.

1051159

Multi-page shipping labels invalid for label broker.

1051160

Invalid Request: Invalid document type combination

1059999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

107-Prefix Error Codes

Error Code

Error Description



1070001

Cancelshipment time limit has passed.

1070003

Cancelshipment already initiated.

SOLUTION

1070004

Original Transaction not found

1070010

Invalid CancelInitiator. Cancel Initiator can be shipper or partner only.

1070011

Refund can not be initiated for inbound

1070013

Refund Initiator cannot be used for non-trackable mail class.

1070014

ShipmentId or Tracking Number could not be found.

SOLUTION

1070017

CancelShipment cannot be voided.

1070019

The Pickup Request is invalid.

1070026

Cancelindicium already initiated.

1070027

CancelIndicium can not be initiated for non trackable Indicia

1079999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

109-Prefix Error Codes

Error Code

Error Description



1090001

Original Transaction not found.

1090002

Postage Rating details not found

1090006

Time limit has passed.

1090007

Max number of attempts already reached.

1090011

Cancelshipment already initiated. You cannot perform retry/reprint.

1091316

Stamps reprint is not allowed for CPC

Stamps retry is not allowed for CPC

1099999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

11-Prefix Error Codes

110-Prefix Error Codes

Error Code

Error Description



1100232

Sender Company is invalid

1100594

Receiver Postal Code is invalid

1100642

Type of Special Handling option is not available for shipment

1101001

Must have exactly one CustomsInfo block.

SOLUTION

1101002

customsItems cannot be more than the expected.

1101003

Must have less than thirty one shipping content blocks.

1101009

Invalid quantity for a Line Item.

SOLUTION

1101010

UnitPrice for an individual shipping item must be a properly formatted positive number.

1101013

CutomsItems must have a description.

1101015

The country of origin must be a valid 2 character countryCode

1101019

Invalid unit of measurement for weight/customsItems.

1101022

reasonForExportExplanation must be used when reasonForExport is set to OTHER.

1101021

The reasonForExport / customsInfo must exist.

1101023

Reason for export / content type must be of this valid set: gift, …

SOLUTION

1101025

Invalid value for InsuredAmount.

1101031

EELPFC has an invalid format, it must contain a proper AES Number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number.

1101032

reasonForExportExplanation must be used when reasonForExport is set to OTHER.

1101051

Quantity for an individual shipping item must be a properly formatted positive number.

1101052

Price for an individual shipping item must be a properly formatted positive number.

1101053

Invalid price for a Line Item.

1101055

Shipping Item must have a Description.

1101056

Description for a shipping Item must be greater than or equal to 3 characters long

1101057

Description for a shipping Item must be less than or equal to ___ characters long

1101058

Invalid Country of Origin for a Line item.

1101060

Invalid weight for a Line item.

1101080

Must have a ___ address.

1101081

Company or Name is required.

1101083

At least one address line must exist, but no more than 3.

1101086

Quantity may not be greater than 9999

1101201

Customs Declared Value amount must be a properly formatted value greater than 0.

1101202

Invalid value for CustomsInfo/SDR.

1101203

Invalid Currency Code.

1101204

Currency Code Must Exist.

1101205

Sum of the weight of the contents is greater than the package weight.

1101206

The USPS does not allow shipping non-documents to APO/FPO/DPO destinations with FLAT (Large Envelope) parcel shipping labels.

1101210

Reason for export is prohibited.

1101211

Customs Declared Value or Total Line Item value is to high and prohibited

1101212

Total Line Item Price can not be greater than the Customs declared value.

1101313

Invalid/missing value for ___

1101314

Usage of the Reason For Export: DANGEROUS_GOODS and a hazardous materials special service must be used together.

111-Prefix Error Codes

Error Code

Error Description



1110001

Duplicate parceltrackingnumber in request.

1110002

Invalid submissiondate.

1110004

ManifestId doesn’t exist.

1110007

Cancel shipment for one of the package is already initiated.

1110008

Mismatch in dateOfShipment for original transaction

1110009

Manifest is already created for one or more given parceltrackingnumber.

1110011

Invalid parcelTrackingNumber in request.

1110013

Manifest time limit has passed.

SOLUTION

1110014

Invalid Submission date format. Format must be yyyy-MM-dd or yyyy-MM-dd HH:mm:ss.SSS or yyyy-MM-dd HH:mm:ss .

1110015

Parceltrackingnumbers passed in request are more than allowed limit.

1110016

PackageId cannot be null

SOLUTION

1110017

Invalid Shipment(s) to Manifest.

1110018

Manifest cannot be created

1110019

No shipments are available to create a scanform/manifest document

SOLUTION

1110020

Invalid shipperid.

1110021

Total number of origin postal codes for the requested packages exceeds the allowed limit.

1110025

Invalid or missing manifestParameters/CLIENT_ID

1119999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

112-Prefix Error Codes

Error Code

Error Description



1120006

___ Time limit has been passed.

1120007

Max ___ requests ___ have already been reached.

1129999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

113-Prefix Error Codes

Error Code

Error Description



1130001

Dispense with given transactionid and transactiondatetime already exists.

1130002

X-PB-TransactionId already exists.

SOLUTION

1130004

Transaction(s) not found

1130005

Scanform with given transactionid already exists.

115-Prefix Error Codes

Error Code

Error Description



1150001

Invalid field value related to Payment.

SOLUTION

1150002

Authentication error from ledger API.

1150003

Account is not having sufficient funds.

1150005

Internal Error from ledger API

1159999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

116-Prefix Error Codes

Error Code

Error Description



1169999

Error from client - Server error from carrier

117-Prefix Error Codes

Error Code

Error Description



1170001

Invalid ServiceId, Parceltype or specialService

SOLUTION for serviceId, parcelType

SOLUTION for specialService

1171048

Invalid length for ___ in the http header

1171049

___ should be numeric type only

1171050

irregularParcelGirth is required.

1171051

Maximum of ___ references are allowed.

1171052

Invalid/missing value for references

1171053

Value for PERMIT_NUMBER cannot exceed ___ characters.

1171054

At least RECIPIENT_NOTIFICATION_EMAIL or RECIPIENT_NOTIFICATION_PHONE is required with RECIPIENT_NOTIFICATION_TYPE.

1171055

Maximum ___ CustomItems are supported.

1171056

Authentication error from carrier.

1171157

Shipment cannot be cancelled

1179999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

12-Prefix Error Codes

Error Code

Error Description



1200009

Value for ___ cannot exceed ___ characters

1200013

Invalid Account Number

1200014

Postal code and Province/State or Country code in the address is incorrect or not associated with the account number in the carrier’s records

1200015

Requested shipper account authorization failed

1200016

Carrier tool/API access has not been provided

1200017

Account is not added to the user profile because invoice information is not present

1200019

Valid address ___ must be provided

1200020

Invalid value for ___ in ___ address

1209999

A system error occurred, try again later. If the error persists, please contact the service provider.

Contact Us

1259999

Internal server error

1280001

Invalid value for stampOptions/___

1280002

Insufficient funds available

1280051

Authentication Error occurred

1281313

Invalid or missing value

1289998

System error from NGP

1289999

CreateStamp API Internal Error

13-Prefix Error Codes

Error Code

Error Description



1300000

System error.

1300002

The field is null or empty string.

1300003

Invalid value.

1300004

String value exceeds the maximum supported length.

1300005

Address is restricted

1300006

Insufficient account balance.

1300007

The merchant account’s status is wrong for the API call

1300008

Country is not supported.

1300010

Restricted item.

SOLUTION

1300011

The shipment dimension exceeds the limits for selected service.

1300012

The shipment weight exceeds the limits for selected service.

1300013

The shipment value exceeds the limits for selected service.

SOLUTION

1300014

Restricted zone or PO Box.

1300020

Shipment cannot be created at this time. Please try again later by calling retry shipment method using the same transaction id

1300021

Shipment cannot be created at this time. A label was not created and no charge had been applied. Please try again later by calling create shipment again.

1300022

Shipment cannot be created

1300023

PB does not support the destination address. Please verify the address and try again later.

1310000

System error

1310002

Invalid or missing value

1310003

Carrier System Error

1310004

VoidLabel Failed

1310005

Invalid parcelTrackingNumber-CarrierFacilityId in request.

1310006

Voided parcelTrackingNumber in request.

1310007

Document Generation Error. Please use Reprint API to generate the artifacts.

40-Prefix Error Codes (8 Digits)

Error Code

Error Description



40000011

Missing value for hostUri

40000012

Invalid value for hostUri

40000021

Invalid value for styleSheet

40000031

Invalid value for postMethod

40000041

Invalid JSON structure for userInfo.

40000042

Missing userInfo.

40000051

Invalid value for email

40000052

Missing value for email.

40000061

Invalid value for developerId. Max 8 numeric characters are allowed.

40000071

Missing value for renderType.

40000072

Invalid value for renderType.

40000081

Invalid value for paymentAccountNumber. For e.g. PYPL123456.

40000091

Enter valid firstName. Max 50 characters are allowed.

40000101

Enter valid lastName. Max 50 characters are allowed.

40000111

Enter valid company. Max 100 characters are allowed.

40000112

Missing value for company.

40000121

Enter valid phone. Max 20 characters are allowed.

40000122

Missing value for phone.

40000131

Invalid JSON structure for address in userInfo.

40000132

Missing address.

40000141

Address line 1 is required.

40000151

Enter valid city. Max 50 characters are allowed.

40000152

Missing value for city.

40000161

Enter valid state. Max 50 characters are allowed.

40000162

Missing value for state.

40000171

Enter valid postalCode.

40000172

Missing value for postalCode.

40000181

Enter valid countryCode. Max 2 characters are allowed.

40000182

Missing value for countryCode.

40000191

Either userInfo.shipperId or paymentAccountNumber or (developerId and userInfo.email) should be present in case of update.

40000201

Invalid value for returnUrl.

40000212

Unable to get payment account number from provided email id and developer id.

40000213

Missing value for fedTaxId.

40000300

Either paymentAccountNumber or shipperId is required.

40000302

Valid payment account number is not found against provided shipper ID.

40000304

Invalid value for shipperId. Max 10 numeric characters are allowed.

40100001

Unauthorized access.

40100002

Unauthorized access. Invalid access token.

40100003

Unauthorized access. Access token is expended.

40100004

Token has expired.

40100005

Invalid access token.

 

50-Prefix Error Codes (8 Digits)

Error Code

Error Description



50000001

Error has occurred while accessing system storage.

50000005

Error has occurred while processing your request.

50000006

Error has occurred while fetching user information by using email id and developer id

50000007

Error has occurred while requesting remote services.

50000008

Request timed out while requesting remote services.

50000009

Connection refused while requesting remote services.

50000021

Something went wrong while processing Credit Card Payment.

 

70-Prefix Error Codes (Retrieve HS Code API)

The following errors are returned by the Retrieve HS Code API:

Error Code

Error Description



7001004

Required field value(s) are missing from the input record

7001005

Invalid Value.

7001012

Value exceeds supported maximum length

7002001

Error while classifying commodity.

7002002

The prediction services are not configured to classify for this merchant

7002009

The prediction services are not configured to classify for this category

 

80-Prefix Error Codes (Fulfillment APIs)

The Fulfillment APIs use error codes with the prefix 80 followed by five digits. The Fulfillment APIs use the same HTTP Status Codes and Error Object as the rest of the Ecommerce APIs.

8001-Prefix Codes

Error Code

Error Description


Notes


8001001

Invalid length

For allowed lengths, see the page for the request.

8001002

Invalid data type

For data types, see the page for the request.

8001003

Required field is missing.

For required fields, see the page for the request.

8001004

Unable to parse the request data.

Check that you have followed the syntax described in the page for the request.

8001005

Invalid Sku

Make sure the SKU is specified and is valid.

8001006

Invalid ClientId

Make sure the Client ID is specified and is valid.

8001007

Invalid Brand

Make sure the brand name is associated with the SKU.

8001008

Matching Sku Not Found

Make sure the SKU exists for the client.

8001010

Invalid Status

The status value is incorrect. For the valid values, see Products APIs.

8001011

Invalid FulfillmentRegion

The fulfillmentRegion value is incorrect. For the valid values, see Products APIs.

8001012

Sku And Brand Already Exist

8001013

Invalid ProductType

The productType value is incorrect. For the valid values, see Products APIs.

8001017

Standard quantity must be greater than 0

The standardQuantity value must be greater than 0.

8001018

Sku Not Found

The SKU does not exist.

8001019

Brand cannot be updated.

8001021

Invalid dimensionUOM for physicalUnitDetails.

The physicalUnitDetails object has an invalid value for dimensionUOM. For allowed values, see the page for the request.

8001022

Invalid dimensionUOM for physicalCaseDetails.

The physicalCaseDetails object has an invalid value for dimensionUOM. For allowed values, see the page for the request.

8001026

Invalid Bulk Product Collection Size

8002-Prefix Codes

Error Code

Error Description


Notes


8002001

Invalid OrderId

Make sure the value passed for orderId is correct.

8002002

Order Not Found

Make sure the order exists.

8002003

Invalid ClientId

Make sure the value passed for clientId is correct.

8002004

Invalid Brand

Make sure the brand name is associated with the order.

8002005

A value for the ‘clientId’ parameter or property was not provided.

Make sure the clientId is included in the request.

8002006

Required field is missing

Check for empty strings and blank spaces.

8002007

Invalid data type

For valid data types, see the page for the request.

8002008

Invalid length

For allowed lengths, see the page for the request.

8002009

Invalid value provided

For valid values, see the page for the request.

8002010

Error in request validation

Make sure the field names are spelled correctly in the request. Make sure all fields are valid for the request.

8002011

Order and brand already exist

This occurs if you post a duplicate order.

8002012

Invalid orderType

For valid values, see the page for the request.

8002013

Invalid orderHandling value

For valid values, see the page for the request.

8002014

Invalid status

For valid values, see the page for the request.

8002015

OrderQuantity must be greater than 0

8002016

Brand cannot be updated.

8002017

Order cannot be updated.

This can occur if your update an order that is in progress.

8002018

Invalid Bulk Order Collection Size

For size limits, see the page for the request.

8002019

Unable to parse the request data

Check that you have followed the syntax described in the page for the request.

8002020

Invalid search field name

For valid search fields, see the page for the request.

8002021

Invalid search field value

For valid search values, see the page for the request.

8002022

Invalid sort type

For valid sort values, see the page for the request.

8002023

Order cannot be canceled

This can occur if the order has shipped.

8002023

Order is already canceled

8003-Prefix Codes

Error Code

Error Description


Notes


8003001

Required field is missing

For required fields, see the documentation for the request.

8003002

Invalid Bulk IdGenerator Collection Size

8003003

Invalid size

For valid sizes, see the documentation for the request.

8003008

A value for the ‘size’ parameter or property was not provided.

8004-Prefix Codes

Error Code

Error Description


Notes


8004001

MerchantID already exists

8004002

Invalid length

For allowed lengths, see the page for the request.

8004003

Required field is missing.

For required fields, see the page for the request.

8004004

unable to parse the request data

Check that you have followed the syntax described in the page for the request.

8004005

“Error in Request Validation”

Check that you have followed the syntax described in the page for the request.

8004006

Brand already exists

8004007

Invalid data type

For valid data types, see the page for the request.

8004008

Invalid value provided

For valid values, see the page for the request.

8004009

Invalid sort type

For valid sort types, see the page for the request.

8004010

Invalid search field name

For valid names, see the page for the request.

8004011

Invalid search field value

For valid values, see the page for the request.

8004012

NgsMerchantId Not Found

8004013

Namecannot be updated.

8004014

Configuration value is already canceled

This is a duplicate cancel request.

8005-Prefix Codes

Error Code

Error Description


Notes


8005001

Required field is missing

For required fields, see the page for the request.

8005002

Invalid ClientId

Make sure the Client ID exists.

8005003

Error in request validation

Check that you have followed the syntax described in the page for the request.

8005004

Invalid search field name

For valid names, see the page for the request.

8005005

Invalid search field value

For valid values, see the page for the request.

8005006

Invalid sort type

For valid sort types, see the page for the request.

8005007

Invalid data type

For valid data types, see the page for the request.

8005008

Invalid value provided

For valid values, see the page for the request.

8006-Prefix Codes

Error Code

Error Description


Notes


8006001

Invalid ClientID

8006002

Require field missing

For required fields, see the page for the request.

8006003

Invalid sort type

For valid values, see the page for the request.

8006004

Invalid search field name

For valid names, see the page for the request.

8006005

Invalid Search field value

For valid values, see the page for the request.

8006006

Invalid data type

For data types, see the page for the request.

8006007

Invalid value provided

For valid values, see the page for the request.

8006007

invalid date provided

8006009

Additional field in request

For valid fields, see the page for the request.

8006010

Unable to Parse request

Check that you have followed the syntax described in the page for the request.

8006012

Invalid sort type

For valid values, see the page for the request.

8007-Prefix Codes

Error Code

Error Description


Notes


8007001

Required field is missing

For required fields, see the page for the request.

8007002

Invalid length

For allowed lengths, see the page for the request.

8007003

Invalid data type

For valid data types, see the page for the request.

8007004

Invalid inboundType

For valid values, see the page for the request.

8007005

Invalid inventoryType

For valid values, see the page for the request.

8007006

Invalid unitOfMeasurement for total volume

For valid values, see the page for the request.

8007007

Invalid unitOfMeasurement for total weight

For valid values, see the page for the request.

8007008

Duplicate check on client id + client order id

8007009

ASN Not Found

8007010

ASN cannot be canceled

The ASN is in a received status and cannot be canceled.

8007011

ASN is already canceled

This is a duplicate cancel request.

8007012

Invalid search field name

For valid search names, see the page for the request.

8007013

Invalid search field value

For valid search values, see the page for the request.

8007014

Invalid sort type

For valid sort values, see the page for the request.

8007015

Invalid value provided

For valid values, see the page for the request.

8007016

Unable to parse the request data

Check that you have followed the syntax described in the page for the request.

8007017

Error in request validation

Check that you have followed the syntax described in the page for the request.

8008-Prefix Codes

Error Code

Error Description


Notes


8008001

Required field is missing

For required fields, see the page for the request.

8008002

Invalid Length

For allowed lengths, see the page for the request.

8008003

Invalid data type

For the data type, see the page for the request.

8008004

A value for the ‘client’ parameter or property was not provided.

For required values, see the page for the request.

8008005

Invalid Bulk Return Order Collection Size

For valid sizes, see the page for the request.

8008006

Invalid value provided

For valid values, see the page for the request.

8008006

Invalid sort type

For valid sort entries, see the page for the request.

8008008

Invalid search field name

For valid search field names, see the page for the request.

8008009

Invalid search field value

For valid values, see the page for the request.

8008010

Unable to parse the request data

Check that you have followed the syntax described in the page for the request.

8008011

Error in request validation

Check that you have followed the syntax described in the page for the request.

8009-Prefix Codes

Error Code

Error Description


Possible Solutions


8009001

Required field is missing

Check for empty strings and blank spaces.

8009002

Invalid length

For allowed lengths, see the page for the request.

8009003

Invalid data type

For data types, see the page for the request.

8009004

Invalid Work Order Type

For valid values, see the page for the request.

8009005

Invalid priority

For valid values, see the page for the request.

8009006

Invalid Input. Value must be greater than 0

8009007

Invalid workOrderId

8009008

Invalid value provided

For valid values, see the page for the request.

8009009

Invalid search field name

For valid names, see the page for the request.

8009010

Invalid search field name

For valid names, see the page for the request.

8009011

Invalid sort type

For valid sort values, see the page for the request.

8009012

8010-Prefix Codes

Error Code

Error Description


Notes


8010001

Required field is missing

For required fields, see the page for the request.

8010002

Invalid length

For allowed lengths, see the page for the request.

8010003

Invalid data type

For valid data types, see the page for the request.

8010004

Invalid status

For valid values, see the page for the request.

8010005

Invalid fileFormat

For valid formats, see the page for the request.

8010006

bill-of-material-id not found

This can occur when updating or viewing a BOM that doesn’t exist.

8010007

A value for the ‘clientId’ parameter or property was not provided.

Ensure the Client ID is included in the request.

8010008

Quantity must be greater than 0

8010009

Unable to parse the request data

Check that you have followed the syntax described in the page for the request.

8010010

Error in request validation

Check that you have followed the syntax described in the page for the request.

 

PB-APIM-ERR Codes

Error Code


Error Description


PB-APIM-ERR-0001

Email address is already used

PB-APIM-ERR-0022

Invalid Subscription ID

PB-APIM-ERR-0045

Invalid limit specified. Could not validate as a number

PB-APIM-ERR-0046

Invalid sortby param specified.

PB-APIM-ERR-0051

Invalid select metric

PB-APIM-ERR-0200

App with the given applicationId does not exist

PB-APIM-ERR-0201

Invalid clientID for the given App

PB-APIM-ERR-0202

Product with id ___ does not exist

PB-APIM-ERR-0203

One or more ApiProduct is invalid

PB-APIM-ERR-0311

User already active on the given rate plan

PB-APIM-ERR-0312

User with id ___ does not exist in ___ organization

PB-APIM-ERR-0313

User already active on a rate plan which provides access to API Products that overlap with the products available from the requested rate plan

PB-APIM-ERR-0319

RatePlan with id ___ does not exist in ___ organization

PB-APIM-ERR-0401

Invalid client ID or secret

PB-APIM-ERR-0402

Invalid Subscription Id

PB-APIM-ERR-0403

Developer App is not enriched with DOMAIN_INFO

SOLUTION

Developer App is not enriched with METER_POOL

Invalid ProductId Attribute value

Invalid SHIPPER_RATE_PLAN

SOLUTION

User exceeded configured monetization limits

PB-APIM-ERR-0404

User not allowed to access the requested resource

SOLUTION

PB-APIM-ERR-1000

Internal Error Occurred

SOLUTION

User not allowed to access the requested resource

GCS Domain Info: Invalid JSON

PB-APIM-ERR-1002

Invalid Access Token

SOLUTION

PB-APIM-ERR-1003

Access Token Expired

Reissue the OAuth Token API

PB-APIM-ERR-1004

Invalid API Call

SOLUTION

PB-APIM-ERR-1005

Invalid or Missing Client Credentials

PB-APIM-ERR-1006

Spike arrest violation

SOLUTION

X-PB-IntegratorId Not Found

PB-APIM-ERR-1008

Failed to receive response from backend in a timely manner. Waited for ___ seconds.

PB-APIM-ERR-1009

Invalid/missing API key

PB-APIM-ERR-1010

The Service is temporarily unavailable

PB-APIM-ERR-1404

Invalid or missing resource

PB-APIM-ERR-1500

Quota limit exceeded.

SOLUTION: Contact ClientSupportTechServices@pb.com and ask that your limit be reset for the day.

PB-APIM-ERR-3001

Product with ID: ___ does not exist

PB-APIM-ERR-3002

Plan Id is invalid or given plan is inactive

PB-APIM-ERR-3003

Invalid enterprise id

PB-APIM-ERR-3006

no data found

PB-APIM-ERR-3007

authentication error

PB-APIM-ERR-3008

Subscription Id is invalid

PB-APIM-ERR-3009

Please enter dates in valid format

PB-APIM-ERR-3010

Account does not exist

PB-APIM-ERR-3011

Invalid Enterprise Id or Subscription Id

PB-APIM-ERR-3012

Invalid showServices value

PB-APIM-ERR-3013

Start date cannot be in future

PB-APIM-ERR-3014

End Date query parameter is missing

PB-APIM-ERR-3015

End Date cannot be older than Start Date

PB-APIM-ERR-3016

Invalid start date query parameter value

PB-APIM-ERR-3017

Invalid end date query parameter value

PB-APIM-ERR-3018

Client Record Id is required for all usage records.

PB-APIM-ERR-4001

X-PB-TransactionId Length cannot be greater than 25 chars

Request is invalid

PB-APIM-ERR-4002

X-PB-TransactionId is missing

PB-APIM-ERR-5010

Content-type header is mandatory in request.

PB-APIM-ERR-5011

Invalid content-type header. Allowed value is ___.

PB-APIM-ERR-5012

Invalid content-type header. Allowed value is ___.

PB-APIM-ERR-5013

Invalid content-type header. Allowed value is ___.

PB-APIM-ERR-5014

Address batch size should be more than 0.

PB-APIM-ERR-5015

Transaction batch size should not be more than 25.

PB-APIM-ERR-5023

Content length should not be more than 50 kb.

PB-APIM-ERR-5024

Batch size should not be more than 1.

PB-APIM-ERR-9001

Missing payment key value

PB-APIM-ERR-9003

Email address is missing

PB-APIM-ERR-9004

User has tried maximum attempt of invalid login hence user is locked out. Please contact administrator to unlock your account.

PB-APIM-ERR-9005

Source can be only Payment/PAYMENT

 

PB-TRKPKG-ERR Codes

Error Code


Error Description



PB-TRKPKG-ERR-1002

Input parameter packageIdentifierType is missing

PB-TRKPKG-ERR-1003

Input parameter carrier is missing

PB-TRKPKG-ERR-7500

Partner ID is invalid

PB-TRKPKG-ERR-7501

Password is invalid.

PB-TRKPKG-ERR-7503

Invalid PartnerTransactionID

PB-TRKPKG-ERR-7504

Invalid WS Version Number

PB-TRKPKG-ERR-7505

Invalid PartnerTransaction Date Provided

PB-TRKPKG-ERR-7506

Internal Error

PB-TRKPKG-ERR-7507

Partner does not have access to the method

PB-TRKPKG-ERR-7508

Carrier Tracking Service is not available at the moment. Please try after some time.

PB-TRKPKG-ERR-7600

Invalid PackageIdentifier provided

SOLUTION

PB-TRKPKG-ERR-7601

Invalid Package Identifier Type Provided

PB-TRKPKG-ERR-7603

Invalid ShipDateRangeBegin provided

PB-TRKPKG-ERR-7604

Invalid ShipDateRangeEnd provided

PB-TRKPKG-ERR-7605

Invalid Carrier provided

PB-TRKPKG-ERR-7606

Invalid DestinationCountryCode provided

PB-TRKPKG-ERR-7607

Carrier Internal Error

PB-TRKPKG-ERR-7608

Invalid Carrier Account Number

PB-TRKPKG-ERR-7609

Invalid Carrier Name Provided

PB-TRKPKG-ERR-7610

This tracking number does not exist in the carrier site

PB-TRKPKG-ERR-7611

No Information present in carrier site for this tracking number.

PB-TRKPKG-ERR-7612

New Package Status found

PB-TRKPKG-ERR-7613

New Service Code Found

PB-TRKPKG-ERR-7614

Invalid Account Number Provided

PB-TRKPKG-ERR-7615

Invalid Package Identifier Provided

PB-TRKPKG-ERR-7616

Details not found

PB-TRKPKG-ERR-7622

Invalid Package Identifier Provided

PB-TRKPKG-ERR-7700

Request Logging Failed

PB-TRKPKG-ERR-7701

Request Logging Failed

PB-TRKPKG-ERR-7702

Internal Database Error

PB-TRKPKG-ERR-7703

Error in Request Validation

PB-TRKPKG-ERR-7704

Error in forming the Request

PB-TRKPKG-ERR-7705

Error in forming the Response

 

SAAS Errors

Error Code


Error Description



SAAS-ERR-510

Subscription already exists for the user

Initial postage cannot be triggered, merchant status is SUSPENDED

Contact Us

SAAS-MR-ERR-2001

Address Line cannot be PO Box.

SAAS-MR-ERR-2011

Invalid phone number.

SAAS-MR-ERR-2012

Invalid email address.

 

Lowercase Error Codes

Error Code


More Info

access.denied

address.not.verified

bad.input

bad.request

constraint.violation

data.integrity.violation

database.error

error.http

error.unknown

insufficient.balance

internal.misconfiguration

internal.server.error

This indicates a system has error occurred. If the error persists, contact support.

invalid.account.number

invalid.address

invalid.date.time

If received for transaction reports, see this explanation of the date parameters.

invalid.developer

invalid.merchant

This might indicate a required field is missing when updating merchant information.

invalid.merchant.status

invalid.payment.method

invalid.request

invalid.request.field

missing.request.body

missing.search.criteria

missing.transaction.id

not.authenticated

not.found

resource.not.found

SOLUTION for “no unique matching mailer found”

SOLUTION for “no unique matching shipper rate plan found”

SOLUTION for “no matching integrator rate plan found”

smaller.to.date.time

unauthorized.transaction

unknown.developer

unknown.error

If the error persists, contact support.

unregistered.merchant

upstream.failure

This indicates a system error has occurred. If the error persists, contact support.

upstream.resource.unavailable

validation.failed