Contact Us¶
Technical Questions¶
For technical questions, please contact ShippingAPISupport@pb.com or call +1 844 470-6626. Provide the following information, as applicable:
- Detailed description of the question or issue.
- Exact error message.
- JSON request and response (including headers).
- Any logs-based metrics, such as timestamps for requests and responses.
- Affected transaction IDs.
- Any additional information.
Payments and Accounts¶
For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:
- Detailed description of the question or issue.
- Account number, if applicable.
Sales Questions¶
For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.
PB Cross-Border Carrier Service¶
For questions on PB Cross-Border, please contact CrossBorderDeliverySupport@pb.com or call +1 866-235-9627.
If you are an existing Newgistics customer, please contact Solutions@newgistics.com or call +1 866-825-3848.
Provide the following information, as applicable:
- Business Name.
- Detailed description of your question or issue.
- Any error messages (please include the exact text) and/or applicable screen shots.
- Contact information.