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Technical Questions

For technical questions, please contact ShippingAPISupport@pb.com or call +1 844 470-6626. Provide the following information, as applicable:

  • Detailed description of the question or issue.
  • Exact error message.
  • JSON request and response (including headers).
  • Any logs-based metrics, such as timestamps for requests and responses.
  • Affected transaction IDs.
  • Any additional information.

Payments and Accounts

For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:

  • Detailed description of the question or issue.
  • Account number, if applicable.

Sales Questions

For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.

PB Cross-Border Carrier Service

For questions on PB Cross-Border, please contact CrossBorderDeliverySupport@pb.com or call +1 866-235-9627.

If you are an existing Newgistics customer, please contact Solutions@newgistics.com or call +1 866-825-3848.

Provide the following information, as applicable:

  • Business Name.
  • Detailed description of your question or issue.
  • Any error messages (please include the exact text) and/or applicable screen shots.
  • Contact information.