Release Notes

Release Date 2020-10-18

  • The new HS Code API predicts the HS Code for a parcel being shipped internationally and gives the level of confidence in the prediction.
  • The new Archived Transactions API obtains transaction data older than six months.

Released on 2020-10-14

  • The Rates API returns rates for PB Standard Delivery parcels.
  • PB Standard Returns labels can print custom logos, custom barcodes, and additional sizes and formats.

Released on 2020-10-10

  • The USPS temporary postage increase is in effect for shipments created with ship dates of October 18, 2020 or later. The temporary increase will stay in effect until December 27, 2020. The increase affects Commercial Domestic prices but does not affect Retail or International prices. For more information, see the Pitney Bowes 2020 USPS® Rate Change Overview.

    For questions or comments, please reach out to us at

Released on 2020-09-20

  • The trackingStatus query parameter in the Transaction Reports API can now take a value of ALL to return all tracking statuses.

Released on 2020-09-10

Released on 2020-08-30

  • Get Transaction Reports now query on tracking status through the trackingStatus query parameter and now return the most recent tracking event within 30 days of the parcel’s ship date. Transaction Reports also now return the induction postal code.

Released on 2020-08-26

  • USPS® has retired the Scan-Based Return (SBR) program. In its place, merchants can use PB Expedited Returns. Cubic rates and flat-rate packaging are now available for Expedited Returns.
  • Pitney Bowes now provides the following SDKs for the Shipping APIs: C#, Java, Node.js, PHP, and Python
  • Pitney Bowes also now provides an OpenAPI definition you can use to generate additional SDKs.

Released on 2020-08-24

  • The CBDS California and Kentucky hubs now ship Standard DDP (PBXPS) to additional countries.

Released on 2020-08-08

  • Void a Shipment no longer requires a request body. The API provides query parameters for passing all values. You can still pass values through a request body, but using query parameters is recommended.

Released on 2020-07-18

  • The USPS Automated Package Verification system, which supports adjustments for weight, dimensions, zone, and packaging, has expanded the coverage to include “Duplicate” and “Used Refunded” labels. As a result, the Get Transaction Reports API will return two new values in the adjustmentReason field: duplicate and usedRefundedLabel
  • USPS no longer supports E-DELCON to the countries listed here. For supported countries, see this list provided by USPS. For more information on E-DELCON, see this FAQ.

Released on 2020-07-01

  • The Add Tracking Events API allows merchants, carriers, and other parcel handlers to record tracking events for shipments. The API supports adding multiple events to multiple shipments in a single request.
  • USPS has deprecated the “Return Receipt for Merchandise” (RRM) special service as part of the July 1 rate change.

Released on 2020-06-30

Released on 2020-06-18

  • The Transaction Reports API does not provide information for transactions that were created more than six months ago. To retrieve older transactions, use the Archived Transactions API.

Released on 2020-06-10

Released on 2020-05-19

Released on 2020-05-16

Released on 2020-04-15

  • When you print an IMb label for an FCM letter or flat, Pitney Bowes now creates a “Label created” tracking event.

Released on 2020-04-11

Released on 2020-04-06

Released on 2020-03-31

  • Canadian destinations only: CBDS supports shipment to Canada of ID8000 commodities. For details, see this FAQ.

Released on 2020-03-07

  • FedEx® integration. Merchants can integrate existing FedEx accounts with the Shipping APIs.
  • PB Cross-Border Delivery Service (CBDS) now provides Client IDs to use when testing in Sandbox.
  • The Rate and Shipment APIs now determine the best rate for a soft pack by looking at weight-based pricing and 2-dimensional cubic pricing. The APIs no longer look at 3-dimensional cubic pricing.

Released on 2020-02-23

Released on 2020-02-15

Released on 2020-02-12

  • The X-PB-Shipper-Carrier-AccountId request header is now conditional. The header is required only if the merchant has multiple accounts with a carrier. If the merchant has only one account with the carrier, the header is not required. For more information on carrier accounts, see Carrier Account Registration.

Released on 2020-01-18

Released on 2020-01-14

Released on 2020-01-04

  • Merchants can now print PB Presort Labels for U.S. territories, U.S. possessions, and Freely Associated States. This is in addition to previous support for APO/FPO/DPO. Customs forms are not required.

Released in 2019

  • Released on 2019-12-05

  • Released on 2019-11-14

  • Released on 2019-10-30

  • Released on 2019-10-24

    • PB Standard shipments can use 4X4 labels. See PB Standard Labels.
    • USPS 4X6 domestic labels can use 300 DPI. See USPS Labels.
    • A merchant’s PB Postage Account can have a negative account balance in certain circumstances (such as after an APV transaction). In such cases, the merchant will not be able to print a label until the postage account is refilled.
  • Released on 2019-10-04

  • Released on 2019-10-03

    • The Transaction Reports API returns CREDIT ADJUSTMENT and DEBIT ADJUSTMENT transactions to indicate manual adjustments to postage accounts.
  • Released on 2019-10-01

  • Released on 2019-09-30

    • If a merchant has multiple carriers, the Get All Merchants API now returns information on the merchant’s carrier accounts.
  • Released on 2019-09-07

    • PB Presort labels for Standard Mail flats can now include human-readable tracking information. See the PRINT_IMBREADABLE_BARCODE shipment option.
    • PB Presort labels for flats can now print an Electronic Service Requested endorsement. See the NON_DELIVERY_OPTION shipment option.
    • PB Presort labels for flats can now print a custom message. See the PRINT_CUSTOM_MESSAGE_1 shipment option.
  • Released on 2019-07-27

    • You can now set the DPI of a PB Standard Delivery label using the documents.resolution field. For details, see description of resolution in the Documents Object.
  • Released on 2019-07-25

    • ACH is now available on request as a payment method for a merchant’s PB Postage Account.
  • Released on 2019-07-17

  • Released on 2019-07-11

    • If you use the Authorize a Merchant API to enroll merchants, you can now use a referral code to identify who referred a merchant to your software.
  • Released on 2019-07-09

  • Released on 2019-06-15

  • Released on 2019-06-07

  • Released on 2019-06-06

  • Released on 2019-06-01

    • UPS® (United Parcel Service) integration. You can now integrate a merchant’s existing UPS account with the PB Shipping APIs. Merchants use existing API operations to print and track UPS labels. The APIs provide the following new operations for integrating a merchant’s UPS account: Register an Existing Carrier Account, Get Carrier License Agreement.
    • Shipping to APO/FPO/DPO destinations using the Bound Printed Matter (BPM) service is now supported. Parcels ship using the PKG parcel type and the PB Presort carrier service.
  • Released on 2019-05-21

    • The new PB Parcel Protection APIs let you obtain Parcel Protection quotes and request Parcel Protection coverage for shipments, including shipments created outside the PB Shipping APIs.
  • Released on 2019-05-13

    • The v4.0 Transaction Reports API now returns information within the hour for POSTAGE FUND transactions.
    • In the v4.0 Transaction Reports API, the new shipDetails query parameter lets you choose whether to return the following fields for each transaction:
      • dimensionalWeightOz
      • valueOfGoods
      • specialServices
      • customMessage1
      • customMessage2
  • Released on 2019-04-20

    • The new version (v4.0) of the Transaction Reports API returns information within the hour for the following:

      • POSTAGE PRINT transactions

      • POSTAGE REFUND requests

        Note that the resolution of a refund request is returned the same day that USPS approves or denies the refund.

      The API now also returns additional information about transactions. For more information, please see Transaction Reports.

  • Released on 2019-04-13

    • An issue has been fixed so that now if you ship from an APO/FPO/DPO address to an international address (i.e., an address that is not in the United States), the Create Shipment API works as expected. Previously the API had thrown an error.
  • Released on 2019-04-05

    • An issue with refund requests made between April 3 to 5, 2019, has been corrected. The issue had caused all refunds for those dates to be rejected. The issue is corrected, and all refunds requested on those dates have been resubmitted.
  • Released on 2019-03-16

  • Released on 2019-03-01

    • The 2019-03-01 change to the Transaction Reports date range is superseded by a change on 2020-04-06. Please see 2020-04-06.
  • Released on 2019-02-19

    • Pitney Bowes automatically credits and debits prepaid postage accounts with APV adjustments made by USPS. Pitney Bowes applies adjustments made by USPS February 1st and later.

      To view APV adjustments, use the Transaction Reports API.

  • Released on 2019-02-09

    • Improved error messages for address validation: In case of an incomplete or undeliverable address, the additionalInfo field in the error object now provides a reason for the address validation failure. This applies to the Address Validation and Create Shipment APIs. As an example, if an address contains an unrecognized street name, the APIs now return the following error:

          "errorCode": "1019003",
          "errorDescription": "Either Invalid or missing street or stateProvince or postalcode ",
          "additionalInfo": "E411 - The street cannot be found in this locality.",
  • Released on 2019-02-01

    • Merchants can now use the Refill API to add funds to their PB Postage Accounts. Previously, merchants could perform refills only through the Merchant Portal.
  • Released on 2019-01-29

    • To bolster security of the Shipping APIs, Pitney Bowes made a change to deserialize incoming requests. This may introduce some request failures as the APIs now enforce a stricter validation when unexpected fields or values are present in the request body. In order to avoid failed requests, please follow specifications based on the PB Shipping APIs documentation.
  • Released on 2019-01-27

    • The USPS 2019 rate changes are now in production.
    • The Shipping APIs now provide the option to use a standard error format for all errors encountered. To use the standard format, you must set the X-PB-UnifiedErrorStructure header to true with each API call. Without the header, the APIs use multiple formats. For more information, see Error Object.

Released in 2018

  • Released on 2018-11-22
    • CN 22 and CP 72 customs forms now accommodate more characters in the To and From address blocks by allowing lower-case characters. Previously, Pitney Bowes had converted all characters in the blocks to CAPS. Now Pitney Bowes prints the characters as typed by the merchant, whether lower or upper case. Note that Pitney Bowes still converts state and country to caps, per USPS rules.
  • Released on 2018-11-03
    • The PRINT_CUSTOM_MESSAGE_2 shipment option now prints up to 102 characters (three lines of 34 characters each) on 4X6 USPS domestic labels.
  • Released on 2018-10-27
    • You can specify the DPI for PNG shipping labels using the documents.resolution field. For details, see description of resolution in the Documents Object.
    • For PB Standard shipments, you can now print 4X5 labels, in addition to 4X6 labels.
  • Released on 2018-09-29
  • Released on 2018-09-06
    • As part of enhanced payment security, the Merchant Signup API (deprecated) now requires you to pass the an access token.
  • Released on 2018-08-23
    • The minimum supported security protocol for connection to the PB Shipping APIs is TLS v1.2.
  • Released on 2018-08-17
  • Released on 2018-07-29
  • Released on 2018-06-15
    • Merchants can now use the PB Shipping APIs to print USPS-compliant PB Standard labels.
    • Merchants can now print PB Presort Labels for the following services: Bound Printed Matter (BPM), Standard Mail (STANDARD).
  • Released on 2018-05-26
    • The Rates and Shipment APIs now determine the best rate for a soft pack by looking at weight-based pricing, 2-dimensional cubic pricing, and 3-dimensional cubic pricing. Note: 3-dimensional cubic pricing is deprecated.
  • Released on 2018-05-11
    • The Get Transaction Reports API supports the following new query values:
      • The transactionType query parameter can now use APV-POSTAGE ALL to return all APV adjustments, both overpaid and underpaid.
      • The printStatus query parameter can return all SBR labels (deprecated). Note: USPS has retired the SBR program.
  • Released on 2018-04-19
    • Additional validations are now made on the merchant contact information sent through the Merchant Signup API (deprecated) and Register a Merchant API. A merchant’s address cannot contain a P.O. Box, and a merchant’s phone number must be valid. The validation changes meet USPS compliance requirements.
  • Released on 2018-03-09
    • The new Get Account Balances API retrieves the current balances for a PB Postage Account and PB Line of Credit.
  • Released on 2018-02-20
  • Released on 2018-01-21
    • The USPS January 2018 Rate Changes have been deployed to the production environment. The rate changes reflect an average 3.9 percent increase across all shipping services. The changes affect both domestic and international shipping products, including Priority Mail, Priority Mail Express, and Priority Mail International. For more information, see USPS Announces Shipping Services Rate Changes for January 2018.
    • Registered Mail (Reg) and Registered Mail with Insurance (RegIns) are no longer available with Priority Mail Padded Flat Rate Envelopes (PFRENV).
    • In accordance with the January 2018 USPS changes, First-Class Mail International (FCMI) shipments may contain only documents, not goods. When using FCMI, you must set the customs object’s reasonForExport field to DOCUMENTS. Goods that were formerly shipped via FCMI are eligible to be shipped via First-Class Package International Service (FCPIS) and other services.
  • Released on 2018-01-07

Released in 2017

  • Released on 2017-09-16

  • Released on 2017-08-26

    • The Merchant Signup API (deprecated) allows merchants to sign up for their own PB Postage Accounts directly within your application.
    • The Create Shipment API now generates a single-ply customs declaration form for shipments to APO/FPO/DPO destinations and to participating countries. As of this writing, the following countries participate: Australia, Canada, and Costa Rica. For more information on customs forms, see this FAQ.
    • This feature is no longer supported. Pitney Bowes offers an Auto Refund service that submits unused, prepaid labels for electronic refund on your behalf.
  • Released on 2017-07-22

    • The new Pickups API allows merchants to schedule carrier pickups and, when necessary, to cancel previously scheduled pickups.
    • The Rate Parcel and Create Shipment APIs now support printing a First-Class Letter with an Intelligent Mail barcode (IMb). For details, see this FAQ on IMb.
    • The Rate Parcel and Create Shipment APIs now support the Soft Pack (SOFTPACK) parcel type. Soft packs are flexible packages that adhere and conform to the contents being packaged, in order to take up minimum cubic space.
  • Released on 2017-07-09

    • USPS Scan-Based Return (SBR) labels (deprecated). Note: USPS has retired the SBR program.

    • The new Suggest Addresses API provides address suggestions, when they’re available. The response can contain up to 20 suggestions. Results are not sorted by priority.

      Note: The Validate an Address API has not changed.

    • The new Get Carrier Rules API retrieves USPS rules for domestic and international shipments. The rules provide information on weight/dimension constraints and on service compatibility.

    • When using the Rate Parcel API, you can now leave out the parcelType, serviceId, or both, allowing merchants to find rates for multiple parcel types and services with one call. You can also specify special services in the rate request and obtain the special service fee in the response.

    • The Rate Parcel and Create Shipment APIs support two new parcel types with Priority Mail International (PMI):

      • DVD Flat Rate Box (DVDBOX)
      • Large Video Flat Rate Box (VIDEOBOX)
  • Released on 2017-06-10

    • The Parcel Object, which is used in the Create Shipment and Rate Parcel APIs, now includes two new fields for specifying the value of the parcel: valueOfGoods and currencyCode.

      Note: valueOfGoods is independent of the insured, COD, and customs values. If you add insurance or COD as a special service, you still must define the associated INPUT_VALUE in the rates.specialServices array. If you create an international shipment, you still must declare the customs value in the customsInfo.customsDeclaredValue field.

    • The Create Shipment API now automatically reassigns values in the parcel.dimension object to ensure length is the longest dimension, followed by height, followed by width.

    • The Create Shipment API now generates customs forms for U.S. territories, possessions, and Freely Associated States. Hence, Create Shipment now requires customs data for shipments to U.S. territories (except VI & PR), U.S. possessions, and Freely Associated States, in accordance with USPS rules.

    • The Create Shipment API now returns an error if the declared value for customs exceeds $400 for either of the following two services: First-Class Mail International, First-Class Package International Service. This follows USPS rules.

  • Released on 2017-05-31

    • Adult Signature Required and Adult Signature Restricted Delivery are now supported with the Rate Parcel and Create Shipment APIs.
    • The Create Manifest API now allows you to both list shipments and specify a Shipper ID. If a listed shipment does not belong to the specified Shipper ID, the API returns an error. See Create a Manifest.
    • Support has been removed for deprecated USPS STCs (Service Type Codes).
  • Released on 2017-05-12